PLEASE READ: WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU. BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.
In these Terms:
We are committed to protecting your privacy. All information provided by you to process your order or to make enquiries is used solely for that purpose unless we have your consent to do otherwise. The site uses a secure server to protect this information and our systems are not accessible by unauthorized personnel as required by the Data Protection Act.
Your use of this website and its facilities signifies your consent to the collection of information required to process your order or enquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.
When you register your details with us, we may from time to time use them to advise you of special offers or promotions. Please advise us if you do not wish this to happen.
Your details will not be disclosed to any third parties.
The seller’s catalogue and website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.
If your order is for a sample, please contact us via Telephone on 01733 342 372 or email sales@nobisfurniture.com.
Delivery charges are for anywhere within the UK mainland, excluding the Highlands and Islands (unless stated on the website). For deliveries outside this area, and overnight deliveries where requested, a carriage charge will be levied. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.
We encourage you to make contact with us if you reside in one of the following postcodes:
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received corresponds with the delivery note before signing.
Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control. The seller reserves the right to make partial deliveries.
Delivery lead times are advised on each product page.
Please note that your order may be palletized, as such this maybe a kerbside delivery.
IMPORTANT, the driver is not insured to take away the pallet without prior arrangements, if you cannot dispose of the pallet/pallets please contact prior to your delivery.
If you would like to narrow your delivery window to either AM or PM, we can offer this service for an extra charge.
AM: 8am-12pm / PM: 12pm-6pm
The estimated delivery of made to order items is based on manufacturing lead times; however this cannot be guaranteed and delivery may be extended due to the manufacturer experiencing high volumes of orders. Made to Order items will be delivered assembled and direct from the manufacturer. We will do all we can to inform of extended lead times and delays in manufacturing.
Please double check our furniture dimensions to ensure accessibility within your property prior to ordering.
All Made to Order products are nonreturnable so we can only accept cancellation within 48 Hours of Placed Order.
Preferred method of secure payment is by credit/debit card. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of the date on the invoice.
We accept VISA, MasterCard, Delta, Switch, Solo, JCB, VISA Electron and payment by BACS transfer.
Proposals offered by our sales team have an expectancy of 30 days and may require requoting after this period
Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Nobis Furniture may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless, the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as the quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular, all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.
Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss of profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or resale.
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.
Any order cancellations for made to order items must be made in writing to sales@nobisfurniture.com, and must include an order number for reference within 48 Hours of Confirmation.
The estimated delivery of made to order items is based on manufacturing lead times; however this cannot be guaranteed and delivery may be extended due to the manufacturer experiencing high volumes of orders or is applicable, quarry delays. Made to Order items will be delivered assembled and direct from the manufacturer. We will do all we can to inform of extended lead times and delays in manufacturing.
Please double check our furniture dimensions to ensure accessibility within your property prior to ordering.
Made-to-order items cannot be accepted back into stock. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at the full selling price. Made to order products cannot be returned after delivery. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described.
Any order cancellations or goods for return must be made in writing to sales@nobisfurniture.com and must include an order number for reference.
Failure to include this could mean a delay in finding your order and thus result in charges if the items are despatched or processed.
Goods will be accepted back for credit only with the express permission of Nobis Furniture Ltd. Please contact us for instructions on point of delivery. Goods must be returned in their original packaging, unused, unassembled and in a resalable condition. Credit shall not be given for goods received damaged.
Made-to-order items cannot be accepted back into stock. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at the full selling price. Made to order products cannot be returned after delivery. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described.
The buyer shall unless otherwise stated be responsible for the return of all goods which shall be at the risk of the buyer until actual receipt of the goods to Nobis Furniture Ltd or approved returns agent. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted. A photo may be requested of the goods in their original packaging prior to arranging collection
Items that can not be returned:
For Returns from Northern Ireland, A returns carriage charge would be chargeable
How you’ll be refunded:
You’ll receive a refund within 14 days of returning the item to the same payment method you used.
Please note: cancellation or returns of orders may incur a restock fee.
As computer monitors and mobile devices may not display an accurate view of a made to order item, we highly recommend requesting a sample from us.
Furniture ordered as a sample
Nobis strongly recommend that all cleaning products which contain the following are not used on any product from the Nobis tabletop range:
Please note that our product guarantee does not cover damage caused by the use of such cleaning products.
We recommend that no cleaning products are to be used for cleaning Solid or Veneered Tabletops. On such products we would recommend the use of a warm, damp and slightly soapy cloth to wipe over. Do not use any spray cleaners as they can damage the protection of the lacquer finish. Do not use wax, as a build-up can occur and spoil the appearance of the finish.
Once such products have been manufactured and installed, we advise that extra care is taken as the lacquer can take several days to become heatproof; and up to two weeks to become fully cured. For this reason, we advise that all hot objects are to be placed on mats rather than the bare surface of the chosen table top.
If upon delivery our Solid wood and Veneered products are to be put into storage, the environment they are to be stored in needs to be considered, especially during winter months. All products should be stored in temperatures of between 10-250C, with the faces of the tops not exposed. We recommend wrapping in a warm blanket, and if possible, cover completely with plastic wrap or clingfilm.
Simply wipe your Laminate or Tuff Top surface with a damp cloth soaked soapy water, then clean wet containing no soap to remove any residue, before finally drying cotton paper towel. Simply wipe your Laminate or Tuff Top surface with a damp cloth soaked soapy water, then clean wet containing no soap to remove any residue, before finally drying cotton paper towel.
For stubborn marks, a careful application of non-abrasive cleaning solution can be used, but we recommend you test concealed area first where possible.
For stubborn marks, follow these steps:
ABS edgings are easy to clean with a damp cloth soaked with soapy water, then wipe with a clean wet cloth containing no soap to remove any soap residue, before finally drying with a clean cotton or paper towel. For more stubborn marks use a commercially available cleaning agent that is suitable for plastic surfaces. To be safe, the suitability of the cleaner should be tested before use where possible.
HPL tabletops are easy to clean with a damp cloth soaked with soapy water, then wipe with a clean wet cloth containing no soap to remove any soap residue, before finally drying with a clean cotton or paper towel. For more stubborn stains or marks, home type non-alkaline cleaners can be used.
Over 99.7% of bacteria are eliminated with a simple cleaning water and / or soap on the Werzalit range tops. For more stubborn stains you can introduce an alcohol based solvent, but ensure not to clean using any abrasives
Taking just a few precautions; like routine sealing; with your marble will mitigate and sometimes eliminate any problems whatsoever
